When problems are encountered, We are dispatched to your home or place of business. We work to resolve issues that cannot be addressed through remote support or guidance (see Help Desk services). We can also work within your organization as a “virtual IT department” that will handle planning, consultation, routine tasks and preventative maintenance – duties typically performed by an in-house computer operations department.

Functions covered by our On-Site Support service include:

• Software and hardware troubleshooting.
• Hardware upgrades.
• Software installation and troubleshooting.
• Email configuration.
• Office networking installation and upgrades.
• Wireless networking.
• Firewall and network installations.
• Consultation and tutorials.
• Printer installation and configuration.
• VoIP and telephone installation.

Dedicated on-site technicians are assigned to our customers. As a our customer, your technician can provide ongoing preventative maintenance through scheduled visits, as well as technical support for troubleshooting, resolving issues and working on minor projects.

Full-time support is also available for your home or businesses requiring continuous on-site presence.